FAQs
Is there a word limit for free translations on MachineTranslation.com?
Yes. Unregistered and Free Plan users can translate within fair usage limits (including daily and lifetime limits). For longer content, a partial free translation preview may appear first. When a limit is reached, options to access the full translation include:
- Unlocking the full translation with a one-time payment, or
- Subscribing to the Pro Plan for unlimited text and document translations
For high-volume, high-accuracy translation, the Pro Plan offers unmatched value.
Which translation engines and LLMs are included?
Free Plan gives access to core translation engines and basic LLMs. The Pro Plan unlocks all available MT engines and advanced LLMs. The Tailored Plan builds on Pro Plan with custom engine integrations.
Will my unused credits roll over?
For the Free Plan, limits and resets are managed automatically and may change over time. For consistent, unlimited usage, the Pro Plan is the best fit.
Which plan is right for me?
Free Plan is ideal for occasional, casual users; Pro Plan suits growing teams that need advanced security, file-type support, and engine access; Tailored Plan is for large-scale or highly specialized deployments.
Is MachineTranslation.com better than free tools like Google Translate?
Unlike Google Translate, MachineTranslation.com:
- Has the SMART feature that provides one trusted translation
- Aggregates results from multiple AI engines, including LLMs
- Offers per-word quality scores and side-by-side comparisons
- Lets you customize tone, terminology, and glossary usage
- Offers Human Verification for full accuracy
It’s built for professionals, marketers, and businesses who need more than a basic translation.
Is Human Verification available in all plans?
Yes. Human Verification is available as an optional service. It is recommended for highly specialized, high-stakes, or client-facing content. Human translation can also be provided upon request. The Pro Plan includes on-demand human review for up to 2000 words/month (additional words available à la carte).
Can I test premium features before upgrading?
Yes. Some advanced features may be available on the Free Plan in a limited way, so they can be explored before upgrading.
What file formats can I translate?
Supported file types include: PDF, DOCX, TXT, CSV, XLSX, JPG, JPEG, PNG, BMP, GIF, and SRT.
How does human verification work?
A professional translator reviews the AI translation and posts edits for it to be 100% accurate.
Is an API available?
Yes, API access is included with both Pro Plan and Tailored Plan so you can integrate translations directly. Free Plan does not support API calls. See more information about the
API here.
Are my translations and files private?
Yes. MachineTranslation.com does not use your content for training or share it with third parties. Read the
Privacy Policy.
How is my data stored and used?
On the Free Plan your data is not stored or used. Pro Plan lets you opt into translation-history storage. Tailored Plan can include bespoke data-handling terms.
What types of payment do you accept?
MachineTranslation.com accepts payments via major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also offer secure payment processing through Stripe.
How do I upgrade, downgrade, or cancel my subscription?
Manage your subscription at any time from your dashboard. Downgrades and cancellations take effect at the next billing cycle.
Can I get an invoice for my subscription under my company name?
Yes, we provide invoices for all subscription payments. You can easily generate and download invoices from your account settings. You can also specify your company name for the invoice.
Do you offer discounts?
Yes, we periodically offer discounts and promotions on our subscription plans. Keep an eye on our website to stay updated on the latest offers and discounts.
Can I cancel my account at any time?
Yes, you can cancel your account at any time with no cancellation fees. Simply log in to your account, go to the account settings, and choose the option to cancel your subscription. Your subscription will remain active until the end of the current billing cycle.
What is your refund policy?
See the Refund Policy page for complete terms and eligibility. We encourage you to review this policy for comprehensive information on our refund procedures, eligibility criteria, and terms and conditions. If you have any specific questions or require further assistance regarding refunds, please don’t hesitate to reach out to our support team, and they will be happy to assist you.
Is there a lock-in period?
No, there is no lock-in period for our subscription plans. You can subscribe on a month-to-month basis, and you are free to cancel your subscription at any time without penalties.
Can I get a custom plan for my business?
Yes. If you require large-scale or specialized translation services, the Tailored Plan is for you. An expert from MachineTranslation.com will: Assess your use case and volume, Recommend a tailored solution, Provide pricing based on your specific requirements. Submit your email and we’ll get back to you in a few minutes.
Visit our FAQs page for more information..